Account Manager

Remote (UK) / Hybrid (Liverpool)

The role

We are looking for a talented Account Manager to join our business. The role will include servicing and up-selling to our existing client base, whilst working with our Managing Director on the acquisition of new business. You will be working alongside other members of the production team and directly with our Operations Manager. This role has excellent career progression opportunities in the future as the Company grows.

Who we are

We are a global, full-service agency using creativity to design a better future. We are trusted by some of the world’s most renowned companies, including Google, Pinterest, Harrods, Emirates and adidas.

We are based in L3 Liverpool and currently work in the studio every Wednesday, though our doors are always open for anyone who wants to come in more regularly.

What we believe

Great things are born from difference. We are a vibrant, hard-working, open group of people from Liverpool, London, Italy, South Africa and everywhere in between. Tokyo is a place of growth. We create space for every member of our team to develop new skills and try new things; making for a rich environment full of ideas.

Who you are

You are an expert Account Manager able to help make brave concepts a reality. You have an eagle eye for detail, and find satisfaction in turning creative ideas into digital assets.

What you do

• Be an active member of our new business team, working with our Managing Director on in-bound briefs, liaising with our team and assisting with the creation of pitch documentation

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  Determine client needs by conducting in-person or electronic meetings to outline their digital goals

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  Develop open and effective relationships with each client, instilling total confidence in our strategic and logistic handling of their digital projects and campaigns

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  Act as a point of contact for clients to address any digital management queries or concerns

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  Keeping abreast with the digital industry, to identify areas of improvement for each client

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  Seek to uphold our internal processes at all times and actively encourage and ensure the members of our team adhere to processes

• Work with our Production Manager to review profitability of each client account in terms of estimates, hours worked, and manage this appropriately

• Be proactive in flagging problems within profitability and re-estimate where appropriate

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  Actively look for opportunities for growth within existing client accounts, and work with our team on exploring those opportunities

• Write reports, where required, on the performance of each account for both internal and external stakeholders

Required skills

• Knowledge of digital best practices

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  A keen sense of initiative

• Strong written, verbal and communication skills

• Excellent interpersonal skills

• Ability to thrive under pressure and work independently in a fast-paced environment

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  Organisational and time management skills

• Proven success working with all levels of management

• Previous agency experience would be advantageous

Additional benefits

• Freedom to dictate your own role and future
• 25 days annual leave, plus bank holidays, plus Christmas, plus your birthday off
• Complete flexitime including home working policy
• The People’s Pension contribution
• Performance-based bonus scheme
• Powerful workstation with state of the art Apple devices
• Private healthcare with Bupa
• Free gym membership
• Private parking
• Unrivalled company transparency
• Regular social events and team lunches